About Us
Our story is about you.
We founded Supply Chain Alliance in 1993 to help businesses drive value and efficiency from their supply chain. We’ve worked in your industries, so know first-hand how detrimental a fragmented or underperforming supply chain is to staying ahead of the competition. We quickly get to your needs then work with you to implement realistic and forward-thinking solutions that will transform your business.
Meet our team
Mike Croza
Mike Croza
Managing Partner
Mike’s passion for excellence prompted him to found Supply Chain Alliance in 1993, and he continues to be a hands-on managing partner to this day. Prior to launching his consulting practice, Mike worked in senior roles at companies such as Magna International and Acco Brands.
Mike has spoken at industry conferences and events across North America, and has lectured on supply chain strategy at the Schulich School of Business at York University. Supply Chain and Logistics Canada has named him “Logistician of the Year.”
A trusted and highly knowledgeable advisor to C-suite, Mike has worked with organizations such as KKR. ONCAP, TJX, Canadian Tire Corporation, Forzani Group Sports, Polaris International and Indigo.
Darryl Nelson
Darryl Nelson
Partner, Operations & Delivery
A supply chain leader for over 20 years, Darryl has a wide range of experience in retail supply chain, third-party logistics (3PL) and transportation. His rational and data-driven approach helps companies solve complex supply chain challenges relating to supply chain strategy, distribution network modeling, interim leadership, DC design, logistics optimization, multi-channel distribution, outsourcing and RFP management, inventory management and optimization, and performance measurement and analytics. Darryl has assessed and provided guidance on best business practices for organizations such as Canadian Tire, TJX Canada, Polaris, Roots, Husqvarna, Whirlpool Canada, Nike, City of Edmonton and the Ontario Ministry of Health.
Jeff Abbott
Jeff Abbott
Senior Director
Jeff is an energetic and intuitive business leader with 27 years of supply chain leadership with companies such as Sears Canada Inc., DHL Supply Chain Americas and Moneysworth & Best Shoe Care Inc. His extensive knowledge, skills and background in retail, e-commerce and CPG help clients identify opportunities and quickly solve problems that accelerate operational excellence.
Rob Fenwick
Rob Fenwick
Senior Director
Rob has over 25 years of experience as a hands-on supply chain executive and management consultant. His comprehensive understanding of supply chain strategy, technology implementations, process improvement and cost reduction helps clients in need of a leader who can help build high-performing teams, strategize sales & operations planning (S&OP) and implement outsourced supply chain solutions.
Throughout his diverse career, Rob has worked with organizations such as Maple Leaf Foods, General Electric, Parmalat, AGLC, CN Rail and Frito-Lay.
Susan Promane
Susan Promane
Senior Director
Susan has enjoyed a distinguished 30-year career in the supply chain industry — the last two as part of the Supply Chain Alliance team. She has a talent for implementing long-term outsourced distribution solutions for her clients through cooperative negotiation with global third-party logistics (3PL) leaders.
As a driver of organizational change, her strategic mindset and progressive leadership style have enhanced customer and business development, operations, order management and planning and forecasting for clients such as ICI Canada, CN Rail, DHL, Meridian IQ, Whirlpool Canada and Holt Renfrew.
Marcel Robitaille
Marcel Robitaille
Senior Director
Marcel has led high-performance teams at leading large-scale organizations for 26 years. He has a proven track record of successfully transforming organizational performance and leading complex improvement projects. His experience cuts across the consulting industry, within omni-channel and ecommerce, as well as manufacturing, marketing and promotions.
Marcel is often called upon to balance growth strategies and continuous improvement initiatives with operational performance in the areas of safety, cost, productivity, quality and sustainability. He has worked with companies such as Steeped Tea, Amazon and St. Regis.
John Scheel
John Scheel
Senior Director, Business Development
John has over 30 years of experience as an executive supply chain leader in retail supply chain, transportation and third-party logistics. His ability to quickly triage a supply chain operation helps clients focus on quickly fixing the areas that are impacting their top-line sales or brand. He is extremely proficient at continually improving supply chains to maximize their value to the organization. During his career, John has built and led successful collaborative, inclusive and high-performing leadership teams. Above all, he helps companies listen to their most critical voice – the voice of the customer.
Throughout his career, John has led operational teams for Purolator, Office Max, Huntsman, Canadian Tire, SCI, and National Logistics Services.
Bettina Bros
Bettina Bros
Controller
Bettina draws on her dedication, passion and wisdom to make sure Supply Chain Alliance runs smoothly. Prior to her current role, she worked as a financial planning analyst, accounting manager and controller for large companies like Pepsi Cola Canada, Campbell Soup, J. Michaels and Dylex.
With her background in retail and food and beverage industries, Bettina extends her professional expertise to help non-profit organizations such as The Village Children’s Programs and Hospice Thornhill.
Diane Kilcoyne
Diane Kilcoyne
Principal Client Engagement
Diane is a clear-sighted leader who brings strategy to life. She collaborates with executives and cross-functional teams to define goals, clarify objectives, and determine the best plan of action to move strategic initiatives forward and keep them on track during implementation. She specializes in planning and execution of large cross-functional initiatives that involve many diverse stakeholders collaborating across company divisions. Most recently at the LCBO, she directed the IT stream of a program that outsourced fulfilment for three lines of business, including eCommerce, to a 3PL. Her industry experience includes retail, sustainability, government, and information technology for familiar companies such as RBC, Canadian Tire and Ontario Lottery Gaming.
Mike Bardswich
Mike Bardswich
Senior Consultant
Mike has been specializing in distribution network optimization, logistics analysis and supply chain business cases for a decade. He combines evaluative and operational knowledge with a hands-on approach to help clients find and refine areas of improvement. Mike has worked with organizations across all industries such as the City of Edmonton, Canadian Tire, Husqvarna, Polaris Industries, Jamieson Laboratories and Harley Davidson.
Colin Brunet
Colin Brunet
Senior Consultant
Colin’s 20 years of industry expertise include design and sales support, engineering, manufacturing and project management. Recognized as an effective problem solver, Colin’s skill set includes MHE solution development and facility layout, CAD development, custom design, alternative product development, and project management.
Colin has provided design solutions and support for clients including Coca Cola, John Vince Foods, Hopewell, Canadian Tire, Solartechnics, Nestle and Walmart.
Tamy Butterfield
Tamy S. Butterfield
Senior Consultant
Tamy brings a dynamic management approach within operations and digital leadership to her role at Supply Chain Alliance. She is recognized as a trailblazer in e-commerce and end-to-end solutions, having extensively managed sustainable e-commerce launch teams from the ground up, and counseled C-suite executives of large retailers on ways to improve their sales pipeline.
Tamy has spoken on topics such as e-commerce and omni-channel at Internet Retailer conferences in Canada and the U.S. She has worked with large retailers such as Sears and Holts.
Gord MacGougan
Gord MacGougan
Senior Consultant
Gord has worked in supply chain operations and logistics for over 25 years. He joined Supply Chain Alliance seven years ago and has been an invaluable asset ever since. Gord has extensive expertise in sales and operations planning, production and inventory management, project management, system selection and implementation as well as change management.
Gord has helped ensure the continued success of companies such as Jamieson Laboratories, Indigo, Holt Renfrew, Roots Canada, Husqvarna, Rogers and Loblaws.
Arsalan Saleem
Arsalan Saleem
Supply Chain Business Analyst
As a supply chain business analyst, Arsalan uses his skills and experience when gathering and analyzing supply chain data to provide clients with meaningful insights. Prior to consulting, Arsalan worked as a collaborative planning, forecasting and replenishment analyst at 3M where he was responsible for three of the largest home improvement accounts. Through this first-hand experience, an MBA, and a diploma in supply chain management, Arsalan has developed an impressive analytical and logical toolkit that will be fully leveraged at SCA.
Akash Chowdhury
Akash Chowdhury
Business Analyst
Akash holds a Master’s degree in Mechanical and Industrial Engineering, and prior to joining SCA, volunteered his time consulting in the non-profit domain, facilitating communication between stakeholders and to gathering, evaluating, and presenting solutions. This is where he discovered his passion for business intelligence and project management, and through this experience, has developed the ability to conceptualize and present new approaches and ideas when solving business problems. At SCA, he will continue to build upon and leverage these skills as a Business Analyst, supporting Client engagements through data analytics and by generating and communicating key insights through data visualization tools.
Sahil Chaudhary
Sahil Chaudhary
Business Analyst
Sahil is a business analyst with extensive experience planning and implementing supply chain optimization projects, specifically in network and transportation optimization. Sahil has a thorough understanding of supply chain data and processes, which he uses to create scenarios that identify areas of improvement and efficiencies for clients. His previous roles have allowed him to develop the exceptional ability to conceptualize large-scale initiatives and anticipate challenges and demands.
He holds a Master's in Global Supply Chain Management and is enthusiastic about the growth and opportunities in the supply chain market.
Christine Davey
Christine Davey
Senior Consultant
Christine has over 25 years of experience in building distribution and transportation solutions for organizations in industries such as automotive, retail, courier and document storage.
Her ability to align client requirements with a focus on process improvement, cost control and reduction, staffing and resource positioning has driven success for companies such as Ford, GM, Michelin, Harley-Davidson and TNT.
Richard Kingdon
Richard Kingdon
Senior Consultant
Richard has worked in supply chain, operational and strategic areas for over 30 years. He began by designing food distribution centres and transport networks and focused for many years on the design, execution and success of high volume distribution centres. Since then, he has worked with some of the world’s leading firms in food, healthcare, pharmaceuticals, and spirits (retailers, wholesalers, distributors and 3rd party providers). While focusing on efficiency and effectiveness, Richard also achieves results by creating competitive advantage and growth. As a start-up leader himself, he has unique insight into helping other new companies and those undergoing mergers and acquisitions.
Some of Richard's longest standing clients are Rhee Brothers, McKesson, BC SSO (Labs), Forzani/Canadian Tire, BC Liquor and Metro Canada Logistics.
Mike Powell
Mike Powell
Senior Consultant
Mike brings more than 12 years of warehouse operations, supply chain analytics and third party logistics (3PL) outsourcing experience to all of his Supply Chain Alliance projects. His former career as a senior retail executive provides him with a complementary mix of analytical skills and operational knowledge.
Mike has been responsible for numerous cutting-edge developments for a variety of clients such as Stag Parkway, in addition to those in the retail and apparel sectors.
Chris Thomson
Chris Thomson
Senior Consultant
Chris has deep operational experience as a consultant and as a corporate leader, having worked as a controller at Sears Canada with responsibility for the Western distribution centres and then corporate services logistics, prior to joining Supply Chain Alliance 10 years ago. He specializes in data analysis, supply chain finance, and business case development, and holds an MBA and CMA (US), with certifications in CITT and APICS.
Chris has supported companies such as Harley Davidson Canada, the Selfridges Group (Canada, UK, Ireland and Netherlands), Whirlpool Canada, Toys R Us and Gay Lea Foods.